Polityka zwrotu kosztów
RETURN & REFUND POLICY
This policy applies to purchases made from CELA Racing by consumers within the European Union.
1. Right of withdrawal
For standard, non-personalised products purchased online, consumers have the statutory right to withdraw from the contract within 14 days from the day the product is received, without giving a reason.
To exercise this right, the customer must send a clear statement of withdrawal to:
The message should include sufficient information to identify the order.
The product must then be returned without undue delay and no later than 14 days after notifying CELA Racing of the withdrawal.
2. Condition of returned products
To receive a full refund, the product should be returned complete, undamaged and in unused or substantially unchanged condition.
The customer may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
The customer is responsible for any diminished value resulting from handling or use beyond what is necessary to inspect the product.
Where legally permitted, CELA Racing may reduce the refund by an amount corresponding to the actual loss in value caused by such handling or use.
This may include, where applicable, signs of extended use, scratches, damage, contamination, missing accessories, damaged components or other deterioration caused while the product was in the customer’s possession.
All originally supplied components, cables, accessories and other included items should be returned together with the product.
Where reasonably possible, the original packaging should also be used to protect the product during return transport.
3. Personalised and made-to-specification products
The statutory right of withdrawal does not apply where permitted by applicable law to products that are genuinely manufactured according to the customer’s individual specifications or are clearly personalised.
Where this exception applies, this will be indicated in connection with the relevant product or configuration.
Orders falling within this exception are final and cannot be returned solely because the customer changed their mind.
This does not affect statutory rights relating to defective or non-conforming products.
4. Return shipping costs
For returns resulting solely from a change of mind, the customer bears the direct cost of returning the product to CELA Racing.
CELA Racing does not provide free return labels for change-of-mind returns.
The customer is responsible for packaging the product securely for transport and is strongly encouraged to use a tracked shipping service.
Returns sent cash-on-delivery or with charges payable by CELA Racing will not be accepted unless expressly agreed in advance.
5. Refunds
After a valid withdrawal, CELA Racing will refund all payments that must be reimbursed under applicable consumer law.
Where required by law, this includes the cost of the least expensive standard delivery method offered for the original order.
If the customer selected a more expensive delivery option, such as express delivery, the additional cost above the least expensive standard delivery option will not be refunded.
CELA Racing may withhold reimbursement until the returned goods where permitted by law.
Refunds will normally be issued using the original payment method unless otherwise agreed.
6. Defective, damaged or non-conforming products
The rules concerning change-of-mind returns do not limit the customer’s mandatory statutory rights where a product is defective, damaged or not in conformity with the contract.
If a customer believes that a product is defective or non-conforming, they should contact:
The customer should provide the order number and a description of the issue.
Where CELA Racing is legally responsible for a defective or non-conforming product, the customer will not be charged costs that the seller is legally required to bear.
7. Return procedure
Customers should contact CELA Racing before returning a product so that the return can be correctly identified and processed.
Return instructions and the appropriate return address will be provided after contact.
Failure to contact CELA Racing in advance does not limit any mandatory statutory consumer rights.
8. Contact
For withdrawals, returns, refunds or product issues:
CELA Racing
orders@celaracing.com