Refund policy
RETURN & REFUND POLICY
Last updated: 17 August 2026
This policy applies to purchases made from CELA Racing by consumers within the European Union.
1. Right of withdrawal
For standard, non-personalised products purchased online, consumers have the statutory right to withdraw from the contract within 14 days from the day the product is received, without giving a reason.
To exercise this right, send a clear statement of withdrawal to orders@celaracing.com and include sufficient information to identify the order.
The product must then be returned without undue delay and no later than 14 days after notifying CELA Racing of the withdrawal.
2. Condition of returned products
To receive a full refund, the product should be returned complete, undamaged and in unused or substantially unchanged condition.
The customer may inspect the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. The customer is responsible for any diminished value resulting from handling or use beyond what is necessary for that inspection.
Where legally permitted, CELA Racing may reduce the refund by an amount corresponding to the actual loss in value caused by such handling or use.
All originally supplied components, cables, accessories and other included items should be returned together with the product. Where reasonably possible, the original packaging should also be used to protect the product during return transport.
3. Personalised and made-to-specification products
The statutory right of withdrawal does not apply, where permitted by applicable law, to products genuinely manufactured according to the customer’s individual specifications or clearly personalised.
Where this exception applies, it will be indicated in connection with the relevant product or configuration before purchase.
This does not affect statutory rights relating to defective or non-conforming products.
4. Return shipping costs
For returns resulting solely from a change of mind, the customer bears the direct cost of returning the product to CELA Racing.
CELA Racing does not provide free return labels for change-of-mind returns. The customer is responsible for packaging the product securely and is encouraged to use a tracked shipping service.
Returns sent cash-on-delivery or with charges payable by CELA Racing will not be accepted unless expressly agreed in advance.
5. Refunds
After a valid withdrawal, CELA Racing will refund all payments that must be reimbursed under applicable consumer law.
Where required by law, this includes the cost of the least expensive standard delivery method offered for the original order. If the customer selected a more expensive delivery option, such as express delivery, the additional cost above the least expensive standard delivery option will not be refunded.
CELA Racing may withhold reimbursement until it has received the returned goods or the customer provides evidence of having sent them back, where permitted by applicable law.
Refunds will normally be issued using the original payment method unless otherwise agreed.
6. Defective, damaged or non-conforming products
The rules concerning change-of-mind returns do not limit mandatory statutory rights where a product is defective, damaged or not in conformity with the contract.
For product defects, technical issues or non-conformity claims, contact support@celaracing.com and provide the order number and a description of the issue.
Where CELA Racing is legally responsible for a defective or non-conforming product, the customer will not be charged costs that the seller is legally required to bear.
7. Return procedure
For withdrawals, returns and refunds, contact orders@celaracing.com before returning a product so that the return can be correctly identified and processed. Return instructions and the appropriate return address will be provided after contact.
Failure to contact CELA Racing in advance does not limit any mandatory statutory consumer rights.
8. Contact
Withdrawals, returns and refunds:
orders@celaracing.com
Product complaints and technical issues:
support@celaracing.com
CELA Racing
Maurycy Misiaczyk
Kolejowa 14/7
63-800 Gostyń
Poland