Cancellation policy
CANCELLATION POLICY
Last updated: 17 August 2026
This Cancellation Policy applies to orders and pre-orders placed through the CELA Racing online store.
1. Order Cancellation
If you wish to cancel an order, please contact:
as soon as possible and include your order number.
If the order has not yet been dispatched, CELA Racing will process the cancellation in accordance with applicable consumer law.
For standard, non-personalised products purchased online, consumers may exercise their statutory right of withdrawal before the product has been delivered.
2. Pre-Order Cancellation
CELA Racing products may be offered through limited pre-order batches.
Pre-orders require full payment at checkout unless expressly stated otherwise.
For the pre-order batch opening on 30 August 2026, dispatch is scheduled to begin from 1 November 2026.
The fact that an order is a pre-order does not by itself remove any statutory consumer rights.
A customer wishing to cancel a standard, non-personalised pre-order should contact:
and provide the relevant order number.
3. Orders Already Dispatched
If a cancellation request is received after the order has already been dispatched, it may no longer be possible to stop the shipment.
In such circumstances, the order will be handled in accordance with the CELA Racing Return & Refund Policy and applicable consumer law.
For an ordinary change-of-mind return, the customer bears the direct cost of returning the product where permitted by law and where the customer was informed of this obligation before purchase.
CELA Racing does not provide free return labels for ordinary change-of-mind returns.
4. Personalised and Made-to-Specification Products
Where a product is genuinely manufactured according to the customer’s individual specifications or is clearly personalised, the statutory right of withdrawal may not apply where provided by applicable law.
Where this exception applies, the customer will be clearly informed before placing the order.
A product will not be treated as non-returnable merely because it is part of a pre-order batch.
Statutory rights relating to defective or non-conforming products remain unaffected.
5. Changes to an Order
If you wish to change:
- your delivery address,
- product selection,
- product configuration,
- contact details,
please contact orders@celaracing.com as soon as possible.
CELA Racing will make reasonable efforts to accommodate requested changes but cannot guarantee that an order can be modified once production, fulfilment or shipping has progressed.
A change that affects the product price or shipping cost may require an additional payment or partial refund.
6. Cancellation by CELA Racing
CELA Racing may cancel an order where there is a legitimate reason, including:
- an obvious pricing or technical error,
- suspected fraudulent or unauthorised payment,
- inability to confirm or receive payment,
- incorrect information preventing fulfilment,
- a technical inventory error resulting in unavailable stock,
- delivery being requested to an unsupported destination,
- circumstances making fulfilment impossible.
If CELA Racing cancels a paid order, the amount due to the customer will be refunded using the original payment method where reasonably possible.
CELA Racing will not substitute another product without the customer’s agreement.
7. Pre-Order Delays
If a significant delay affects a pre-order, CELA Racing will inform affected customers.
Where delivery does not take place within the agreed period, customers retain the rights available to them under applicable consumer law.
Where required by law, the customer may provide an additional reasonable period for delivery and may terminate the contract if the order is still not delivered within that period.
8. Refunds Following Cancellation
Where a customer is entitled to a refund following a valid withdrawal or cancellation, the refund will be processed in accordance with applicable consumer law and the CELA Racing Return & Refund Policy.
For a valid statutory withdrawal, reimbursement will be made within the legally required period. CELA Racing may, where permitted by law, withhold reimbursement until returned goods have been received or the customer provides evidence that they have been sent back.
Refunds will normally be made using the original payment method unless otherwise agreed.
9. Failure to Collect a Shipment
Failure to collect, accept or receive a shipment does not by itself constitute a clear statement of cancellation or withdrawal.
Customers wishing to withdraw from an order should notify CELA Racing directly at:
If a parcel is returned because of circumstances attributable to the customer, reasonable additional shipping or reshipping costs may be charged where permitted by law.
10. Contact
For order and pre-order cancellations, order changes and refunds:
CELA Racing
Maurycy Misiaczyk
Kolejowa 14/7
63-800 Gostyń
Poland
Telephone: +48 570 492 352