Shipping policy

SHIPPING POLICY

Last updated: 17 August 2026

This Shipping Policy applies to orders placed through the CELA Racing online store.

1. Shipping Area

CELA Racing currently ships only to delivery addresses within the European Union.

Orders with delivery addresses outside the supported shipping area cannot be completed.

Available destinations may be updated in the future.

2. Shipping Costs

Shipping is not included in the product price unless expressly stated otherwise.

The customer is responsible for paying the shipping charge displayed during checkout.

Shipping rates may vary depending on the destination, parcel size, weight and selected delivery method.

The total applicable shipping cost is displayed before the customer completes the order.

CELA Racing does not currently offer general free shipping.

EU consumer rules require delivery charges and other applicable costs to be communicated before the purchase is completed. 

3. Pre-Order Shipping

Products sold as part of a CELA Racing pre-order are not available for immediate shipment.

For the pre-order batch opening on 30 August 2026, dispatch of:

  • CELA GT Control Module,
  • CELA RaceSignal

is scheduled to begin from 1 November 2026.

Orders may be dispatched progressively from this date depending on production and fulfilment progress.

By placing a pre-order, the customer acknowledges and agrees to this later fulfilment schedule.

The stated date refers to the beginning of dispatch, not a guaranteed delivery date.

EU rules allow a delivery period longer than the standard 30-day period when a different delivery time has been agreed with the customer. 

4. Delivery Times

Estimated transit times may vary depending on:

  • destination country,
  • carrier,
  • selected delivery method,
  • weekends and public holidays,
  • circumstances outside CELA Racing’s reasonable control.

Any estimated delivery time provided at checkout or after dispatch is an estimate unless expressly stated otherwise.

The shipping time begins when the order is handed over to the carrier and is separate from the production or pre-order fulfilment period.

5. Order Processing

Once an order is ready for shipment, it will be prepared, packed and transferred to the selected carrier.

Where tracking is available, tracking information will be provided electronically after shipment.

Customers should allow time for tracking information to become active after the parcel has been handed to the carrier.

6. Delivery Address

The customer is responsible for providing a complete and accurate delivery address when placing an order.

Customers should verify their:

  • full name,
  • street and building/apartment number,
  • postal code,
  • city,
  • country,
  • telephone number,
  • email address

before submitting an order.

If you notice an error in your delivery information, contact:

orders@celaracing.com

as soon as possible.

CELA Racing cannot guarantee that an address can be changed once an order has already been transferred to the carrier.

7. Incorrect Address and Failed Delivery

If a parcel is returned because:

  • the customer provided an incorrect or incomplete address,
  • the customer refused delivery without exercising an applicable statutory right,
  • the customer failed to collect the parcel,
  • delivery could not be completed for another reason attributable to the customer,

CELA Racing may require the customer to pay the reasonable cost of shipping the parcel again, where permitted by applicable law.

This does not apply where the failed delivery was caused by CELA Racing or by a carrier selected by CELA Racing.

Failure to collect a parcel does not by itself constitute a valid notice of withdrawal from the purchase contract.

8. Damaged Parcels

CELA Racing packages products with the intention of protecting them during normal transport.

If a parcel arrives visibly damaged, customers are encouraged to document the condition of the parcel and product with photographs as soon as possible.

If the product itself has been damaged during transport, contact:

orders@celaracing.com

and provide:

  • order number,
  • description of the damage,
  • photographs of the parcel,
  • photographs of the damaged product.

Where CELA Racing selected the carrier, responsibility for damage occurring before delivery to the consumer remains with the seller in accordance with applicable consumer law. 

The customer is not required to resolve a justified transport damage claim directly with the carrier instead of CELA Racing.

9. Lost or Undelivered Parcels

If tracking indicates an unusual delay or a parcel has not arrived within the expected period, contact:

orders@celaracing.com

CELA Racing may investigate the shipment with the carrier.

Where an order is not delivered within the agreed delivery period, the customer’s statutory rights remain unaffected. Under EU consumer rules, a customer may in relevant circumstances set an additional reasonable delivery period and, if delivery still does not occur, terminate the contract and obtain reimbursement. 

10. Delivery Delays

CELA Racing will make reasonable efforts to fulfil orders according to the stated schedule.

If a significant delay affects a pre-order or other order, affected customers will be informed using the contact details provided with the order.

Delays may arise from circumstances such as:

  • carrier disruption,
  • component supply problems,
  • production issues,
  • severe weather,
  • transport disruption,
  • events outside CELA Racing’s reasonable control.

Nothing in this section limits mandatory consumer rights concerning delayed or failed delivery.

11. Separate Shipments

Where an order contains multiple products, CELA Racing may ship them together or separately depending on availability and fulfilment requirements.

The customer will not be charged additional shipping fees solely because CELA Racing chooses to divide an order into multiple shipments, unless a different arrangement has been expressly agreed with the customer.

12. Returns

This Shipping Policy concerns delivery of purchases to the customer.

Rules concerning:

  • withdrawal from the contract,
  • change-of-mind returns,
  • return shipping costs,
  • refunds,
  • personalised products

are described separately in the CELA Racing Return & Refund Policy.

For ordinary change-of-mind returns, the customer bears the direct return shipping cost where stated in the Return & Refund Policy and permitted by applicable law.

13. Contact

For questions concerning:

  • order status,
  • shipping,
  • tracking,
  • delivery address,
  • missing parcels,
  • transport damage,

contact:

orders@celaracing.com

CELA Racing
Maurycy Misiaczyk
Kolejowa 14/7
63-800 Gostyń
Poland

Telephone: +48 570 492 352